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Below is this week's log of fixes and improvements: Improvements [Performance] – Added logging for exceptions that occur during the question library sync process. Fixes [Upgrade] – Updated offline mode so it is functional in mod...
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Below is this week's log of fixes and improvements: Improvements [Upgrade] – Allow accounts to restrict folder visibility to certain teams, introduce a new notifications system, and notify users of folder changes through the new notification...
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Below is this week's log of fixes and improvements: Improvements [ Performance ] – Updated SMS statuses to be consistent between export and delivery statistics. [ Performance ] – Grid questions/Custom tables aren't displayed when view...
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Below is this week's fixes and improvements: Improvements [ Performance ] – Updated dashboard so that it loads data dependent on the VDB to allow users to use the page more swiftly. [Performance] – Added new keys specifically for alchem...
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Below is this week's log of fixes and improvements: Improvements [Upgrade] – Improved logging around SMS and Email campaign exceptions. [Performance] – Fix implemented where shared reports were not using the date filter for open text ques...
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Alchemer's refund and return policy are dependent on several factors based on the account type, term of the subscription, and additional features being utilized by the account. Below explores the specific information regarding Alchemer's Refund Poli...
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Alchemer maintains a page that will alert you to any non-operational parts of the application as well as any downgraded performance we are experiencing. Visit http://alchemer.statuspage.io/.
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The Billing section of Alchemer is accessible to Account Administrator users. How often will I get billed? Alchemer offers Annual Billing.
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Get answers to all your account and login questions and issues in this list of FAQs. Find information about trial accounts, the free plan, password resets, and other common account related questions.
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Find answers to common questions and explore troubleshooting tips concerning your survey's Individual Responses tab.