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When you enable multi-factor authentication, in addition to providing their email address and password upon login, users will authenticate via a compatible Google Authenticator App.
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Are you already using an Identity Provider (IdP) to manage logins and access to the various systems your users need to access? If so, you can now include Alchemer as a Service Provider (SP) as par
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On March 15th, the Alchemer Support Team transitioned to Salesforce Service Cloud and Live Agent tools for providing email support. While there are a number of improvements that Salesforce has provided us to keep giving great support, upon initial ...
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For US accounts your default account time zone will be set to the New York time zone or EST/EDT (GMT -5/GMT -4). For EU accounts your default time zone will be set to Abidjan (GMT).
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After personnel changes within your organization, you may need to change the account administrator to a new email. If the current account administrator is still at the organization the easiest way to achieve this would be to have them log in and ch...
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Depending on your account type and user role within that account, different phone support options are available. When phoning for support, you will need to provide your phone support Access Code.
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Account Administrators on multi-user accounts have the option to automatically disable users on their account that have been inactive for a specified amount of time.
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If you previously had a paid account, downgraded to a Free Plan, and now want to re-access your closed/archived surveys, follow the below steps.
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Using an outdated browser, specifically a browser that does not support TLS (Transport Socket Layer) 1.2, exposes you to security flaws that put you, your data, and our system at risk.
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In order to log in to Alchemer with the Google account that you signed up with, navigate to the login page and select the Or log in with Google option.