New Articles

  1. How do I change my login email address?

    To change your login email address go to Account > My Preferences > General.
  2. Force All Surveys to Use Private Domains

    If you set up a private domain for your Alchemer account, you may want to ensure that only that domain is used in all survey links. This is particularly useful in Team & Enterprise Accounts as man
  3. Free Account Features and Limitations

    We designed a free survey tool that is more similar to other entry level products – but still more generous than the competition. This tutorial will cover the high-level limitations of the SurveyGi
  4. Downgrade or Cancel Your Account

    Looking to cancel, downgrade, or delete your account? The steps to do so are a bit different depending on your account type. Select your account type below for more info.
  5. Single Sign-On (SSO) for Authenticating Alchemer Users

    When security is of paramount importance, organizations will set up an Identity Provider (IdP) to manage all logins for all users. This allows IT professionals at the organization to control...
  6. Set Up a Branded Subdomain

    Branded Subdomains allow you to add your brand to your survey link, for example, http://yourcompany.sgizmo.com/s3/survey-name. These Branded Subdomains will have a slightly different format depen...
  7. Upgrade Your Account

    If you find yourself needing more features, you can always upgrade your Alchemer License. The steps to do so are a bit different depending on your account type. Select your account type below for
  8. Turn HTML Editor On or Off in Text Fields and Question Titles

    Your Alchemer surveys are really just HTML web pages, and being HTML web pages, any formatting you want to apply must be done in the appropriate web languages (HTML and CSS).
  9. Grant Account Access to the Alchemer Support Team

    At times, you may need to contact Alchemer's Support Team with a question or a survey-related issue. Certain issues may require the Support Hero that you are working with to access your account an
  10. Why am I getting a "That email address is already in use" error?

    Both when signing up for a new Alchemer account and when adding users to a multi-user account you may run into the below error message telling you "that email address is already in use."