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If you have accounts hosted across Alchemer's various data centers (US, EU, CA), chances are that you use the same email address to log in to those accounts.
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At times, you may need to contact Alchemer's Support Team with a question or a survey-related issue. Certain issues may require the Support Hero that you are working with to access your account an
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You can access the Alchemer login page at https://app.alchemer.com/login/. You will log in with the email address/password combination that you signed up with.
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We know that often the data our customers collect is highly sensitive and requires the utmost security. While for others, super-stringent security is not only unnecessary but also a nuisance.
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When you sign up for a Alchemer | Consumer Edition trial account, you will need to verify your email address before you can begin to collect response data.
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Sub-accounts are available as an add-on. If you are interested in the Sub-accounts, please contact us for additional information. Sub-accounts are typically used for one of two reasons...
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Haven't quite made up your mind on whether you want to pay for survey software? Give Alchemer a test drive with a 7 Day Trial. To sign up for a trial, visit www.alchemer.com.
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Are you seeing the below message about multiple sessions? Wondering why you are receiving this? Alchemer does not support multiple sessions for the same login credentials. The above error message will be shown if you share login credentials with...
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If you are not receiving password reset emails, you may need to whitelist Mandrill, the email service provider we use to send these emails.
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You will be charged one payment for an entire year of Alchemer. By default, accounts paid with a credit card will automatically renew 11 months from the date of the initial payment.