New Articles

  1. What happens when I do not pay?

    If you miss a payment or payment does not arrive on time Alchemer will send a series of emails to the account contacts. The first email notification regarding overdue payment is triggered the day after the missed payment and is sent to the email a...
  2. Alchemer W-9 (W9)

    Taxes! Yay! Depending on your purchasing processes, you may need a copy of Alchemer’s W-9 form. Alchemer’s full company name is Alchemer LLC. You can download a copy of Alchemer's W-9 by clicking the below link: Alchemer W-9 ...
  3. Individual Accounts: Purchase Additional Users

    While Alchemer Team & Enterprise accounts are tailored for collaboration among a large numbers of users, Individual users may only need to work with one or two other individuals.
  4. Why am I being asked to fill out address information?

    We need this information to ensure that your account is billed correctly and appropriate taxes and fees are applied. If you do not have knowledge of the correct address information for your acco...
  5. Can I pay on a month-to-month basis?

    Yes, Alchemer | CE Account subscriptions can be purchased monthly or annually. When activating your Alchemer account, you will see the option to select either a monthly or annual subscription.
  6. What payment methods are accepted?

    All accounts under $5,000 must be guaranteed by credit card and must be set to auto-pay. Payments can be made with a credit card within the application.
  7. Change Email Address Invoice Is Sent To

    Alchemer account administrators have the ability to update Account and Billing information including the email address invoices are sent to by accessing Account > Account Summary.
  8. Update Billing Information

    Alchemer account administrators have the ability to update Account and Billing information. To do so go to Account > Account Summary. Scroll to the bottom of the Account Summary page where the con
  9. How do I pay an invoice?

    If you regularly log in to Alchemer and have administrative user permissions you can pay due invoices from within the application. To do so, go to Account > Billing.
  10. Request for Product Information (RFP)

    We do not complete product information requests for our Alchemer | CE plan levels. If you are interested in a team solution contact our Alchemer | Enterprise representatives!