New Articles

  1. Get a Billing Invoice or Receipt

    Need a copy of a billing invoice for your records? Account Administrators can access invoices within the account.
  2. Sales Tax FAQs

    Software As A Service (SaaS), may be subject to certain tax rulings across jurisdictions in the United States. A jurisdiction can include a state, city, and even a county.
  3. Wire Transfers

    Alchemer accepts wire transfers for payment of Annual Account Subscriptions only. Accounts will be activated when Alchemer is notified that funds have arrived in the Alchemer account. All invoice charges are in U.S. Dollars. For wire transfers or...
  4. Does Alchemer offer a pay per survey billing option?

    Alchemer offers only annual subscriptions. We do not offer a pay per survey option. Annual subscriptions are active for twelve months from the date of purchase.
  5. Payment: Account Activation

    During your trial period, you can click on the Activate Account button at any time to select your desired license type and submit payment.
  6. Non-Profit Discounts

    Alchemer offers a 25% discount for Individual and Team & Enterprise Accounts for non-profit organizations (an EIN is required). To take advantage of the discount, contact our support team.
  7. Can I extend my trial past the 7 days?

    When creating your Alchemer account, you have the option to start a 7-day trial. On the last day of your trial you'll have an option to extend your trial.
  8. Purchase Order Policy

    Alchemer accepts Purchase Orders as payment for annual Enterprise accounts. We are not accepting Purchase Order Terms & Conditions.
  9. Open Text Analysis

    Open Text Analysis is useful for quantifying and transforming open text responses into actionable data. Read through responses to each open text question and bucket them into categories.
  10. Quarantine Bad Responses

    Before making decisions based on your survey data it is a good practice to clean your data. This is particularly true if you used panel respondents or provided an incentive.