New Articles

  1. Monitor SMS Campaign Contacts' Progress

    Once you've sent out messages via an SMS Campaign, you can monitor the progress of each message on the Delivery Statistics page which will have statistics for each message you sent.
  2. Unsubscribe from SMS Invites

    When you send a survey invite via SMS, the recipients of your text messages will be able to unsubscribe from receiving further messages from any campaigns in your account.
  3. Using Data About Your Contacts in Invite Messages and Surveys

    The data uploaded with your contacts will be stored and available in the Email Campaign Contact Fields to set up logic in your surveys and to use in filtering in your reports. This data will also be
  4. Resend an Email/SMS Campaign Message

    Resend an individual message to a specific contact or use reminders to resend the content of previous messages to multiple contacts.
  5. How do I change the format of my email campaign message?

    The default layout of our Email Campaign messages is such that the content is centered and the width is quite skinny. The default layout ensures good display on all devices, however you can override these default styles if you wish.  To override...
  6. Email Limits

    In order to continue to ensure good email deliverability, there is a limit of 10,000 email sends per month. To increase your send volume, contact your Account Manager or our Sales team.
  7. SPF Records

    An SPF record stands for a Sender Policy Framework, which is an open standard created to stop forgery of from email addresses by spammers. An SPF record helps mail servers distinguish forgeries from real mail by making it possible for a domain owner...
  8. Add a New Contact to an Email Campaign

    It's fairly common to add a contact or two to your email campaign after your initial invite was sent out to the original list of contacts. Adding a contact or two is pretty simple.
  9. Custom Email Settings: SMTP, DKIM, & SPF Records

    To enable using a custom From Address in Email Actions and Email Campaigns, you must either send from your own SMTP server or configure your domain with SPF and DKIM records.
  10. Send an Email Campaign Invite to a Newly Added Contact

    It's fairly common to add a contact or two to your email campaign after your initial invite was sent out. We know how important it is to only send emails to your contacts when necessary. That's why all of our messages, invites, reminders and thank y...