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  1. Results Chart: Display Results to Respondents within Your Survey

    A Results Chart allows your respondents to see a chart of the summary for a question in your survey. It will act like one of our Poll projects without being restricted to just one question.
  2. Understanding the Data Quality Tab in Individual Responses

    On the Data Quality tab of each Individual Response Alchemer provides you with flags regarding respondent's survey-taking behavior. In this tutorial we'll cover what each of these flags mean and h
  3. Import Data to a Single Question in Your Survey

    In some cases you may want to import data to a single question in your survey. For example, our beta version of our NPS® did not have as much functionality as our current NPS question.
  4. Individual Responses FAQs and Troubleshooting

    Find answers to common questions and explore troubleshooting tips concerning your survey's Individual Responses tab.
  5. Add a Tag to Responses and Answers

    Response Tags are available to use as a survey administration tool. Use these Response tags to categorize your responses, not for Open Text Analysis.
  6. Customize Response Grid to Display the Data You Need

    By default the response grid on the Responses tab will display Date/Time and the first four questions in your survey. Don't fret though, you can change this to display the data that this is most impo
  7. Export Responses as PDFs

    Under the Individual Responses section of your project's Results tab you can export your responses to PDF. To do so one-by-one, click the response and at the bottom left of the response panel click the Download button. Export Responses in ...
  8. How do I show images uploaded to survey in Send Email Action PDF?

    Images uploaded via the File Upload question show up as links in an email from the Send Email action, as well as the optional PDF review file you can attach. If you'd like to see the actual image as
  9. Email Authorization and Survey Security Compliance

    All new Alchemer accounts created after January 25th, 2022 must be provisioned Email Action and Email Campaign authorization from the Alchemer Support team before scheduling and utilizing the email action or campaign features in the Alchemer pl...
  10. Why are my Send Email Action emails not arriving?

    When using a Send Email Action to send messages to your colleagues, your survey respondent, or other recipients, sometimes you'll find that the messages either don't arrive in their inbox or end up i