New Articles

  1. Question Library: Who has access?

    Account Administrators on Individual License-based Accounts, Team & Enterprise Licensed-based Accounts, and Legacy Dedicated Accounts can create, edit, and unlink Question Library elements.
  2. Turn Off Success Alerts

    To set your preferences for the success alerts that display within the application go to Account > My Preferences. You can turn on and off success alerts here. These are the messages that slide down
  3. Transfer Surveys Across Accounts

    Using the Survey Transfer Tool, Account Administrators can transfer a copy of their surveys, as well as, their corresponding responses and reports, from one account to another.
  4. Why Can't I See My Survey On The Homepage?

    Sorting out why a given user in a multi-user account is not seeing a survey on their home page can be a tricky problem to solve. Fortunately, this problem is usually the result of one of two thing
  5. Customize Application Look & Feel

    To set your application look & feel preference go to Account > Summary > My Preferences. Here you can customize the Application Theme. Choose from: Modern Theme, Alchemer Theme, Strictly Profess..
  6. Allowlisting Alchemer IP Addresses and Domains

    Sometimes you may run into deliverability issues and may need to whitelist Alchemer domains or IP addresses to help resolve this issue.
  7. Organize Projects in Folders

    Account administrators, users with the Editor role,  as well as Team Managers have the ability to organize projects as well as customize the home page using Folders. This includes the ability to add Folders, Sub Folders, as well as provide acce...
  8. Understanding Survey Statuses

    If you are using the list view on the home page you'll notice that surveys have a number of different colors which correspond to the status badges on each survey.
  9. Download a List of All Projects/Surveys in Your Account

    If you are looking for a list of all projects, a.k.a. surveys, in your account, click the Download Survey List link in the bottom-left corner of your Home Page/Dashboard.
  10. Customize Your Home Page

    The home page or Dashboard is the main interface of your Alchemer account. Each user in your Alchemer account can customize the home page to meet their needs.  View Your Surveys in List View By default your home page will display in the list ...